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Statistics Make the World Go Round

Statistics is an important aspect of business; within the communications market place the need for information is growing. Voiceflex has announced a new, free of charge, integrated analytics feature designed to provide simple but efficient statistical information. The new feature will help resellers and their clients to monitor, report and fully understand call usage and network capabilities enabling businesses to make informed decisions.

Are you paying for too many channels or do you need more channels? The Voiceflex utilisation tool will provide information on inbound traffic, calls answered, engaged calls and unanswered calls, along with the amount of outbound calls made, all simply accessed via the Voiceflex Partner Portal.

The feature provides customisable and various reporting options, for example, information can be drilled down to the specific SIP Trunk and the amount of calls per DDI received. Providing an insight into historical and real-time information delivers invaluable data for marketing campaigns and departmental customer service etc.

Paul Taylor Sales Director, commented “The analytic utilisation tool is a fantastic addition to the SIP Trunk feature stack, providing real business benefits and all FOC. The ability to gauge the capacity being used on their SIP trunks, and whether or not they’re over-paying for the service. Plus, for a business whose customer support is important to be able to analyse when their peak periods are, when they need more staff on hand to answer calls and so on, is valuable information that can make a difference.”

For more information please contact Voiceflex on 020 3301 6000 or info@voiceflex.com

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